Amazon customer care department is open Monday to Sunday 24 hours a day.

What is the best customer service number for Amazon?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Contacting the Amazon customer services department phone is definitely the easiest way to get your problem resolved, but it can often be easier said than done and during busy hours it isn't the best use of your time. They offer several different ways of contacting their customer service department but by phone can be one of the most effective methods.

If you are experiencing a very specific problem or you need answers urgently, then picking up the phone and calling the Amazon UK contact number is the best way to do this.

Why would you need to contact Amazon UK customer service by phone?

● A product you ordered is past its delivery date and it has still not arrived.
● To complain about or report a seller
● An item arrived damaged and you want to return it
● You are having issues with your account
● You cann't update your payment information online
● To ask questions about the service
● To report fraudulent activity on your account

Amazon Co Pilot

Amazon is aware that some of their users will be unfamiliar with online shopping platforms and in order to reduce the amount of general questions by phone, they have created the Amazon co-pilot. In order to use this you need to first call the Amazon contact number UK and tell them to enable it. They will give you a code to enter and then you can get started using the feature.

A word of advice about third party sellers

One of the great things about Amazon is that it not only sells its own products, but it also serves as a platform for third party sellers to promote and sell their own items. However, this also means that you cannot get refunds for damaged goods from Amazon directly as you need to contact the seller. In the event that the seller is not playing ball, you can call Amazon customer service UK to report them and they will investigate further.

About Amazon

Amazon is an American owned electronic commerce platform and also now a cloud computing company. It is the biggest Internet retail outlet in the world and aside from selling books, then now sell all kinds of products. They are best known for the Amazon kindle device and book formats. They have different websites for different countries, which helps to keep delivery costs low and avoid international shipping and customs charges. In 2015, Amazon was voted the most important and valuable retailer in the world surpassing its biggest competitor, Walmart. Being such a dynamic and innovative corporation means that they are always on trend releasing new products and services according to the demand of their customers.

Amazon was founded by Jeff Bezos in 1994. Throughout its journey to the present day, it has consistently performed better than it was ever expected to in terms of revenue and profit and it is now one of the biggest companies in the world. attracts over 615 million visitors every year and as new products and subsidiaries are being developed, it continues to grow at an alarming rate. They now have separate domains for almost every country in the world and its review based system means that customers can get an accurate idea of what the product will be like in real life.

Amazon Reviews

Following on from the topic of reviews, it has become a controversial topic of late. Due to the astounding competition on Amazon, especially when it comes to books whereby authors are able to self-publish, the more positive reviews you receive, the higher your book ranks within the genre you are writing about. Whilst you can only review a product that you have actually purchased, many authors publish their books for free and then pay people to leave positive reviews until their ranking is boosted and they then begin charging. This has lead to people trusting the reviews less than they originally did, but overall does not affect the service provided by Amazon.

Overall, the service and customer service provided by calling the Amazon phone number is above par- as soon as you actually manage to speak to someone.

If you want to make your customer service experience with Amazon a more pleasant one, then it is useful to follow the pointers we have set out earlier on in this article and if you do need to speak to an Amazon customer service agent on the phone, remember to have patience and keep all of your order information to hand to avoid wasting unnecessary time going through the basics.

Amazon FAQ

Question: How long does Amazon delivery take?

Amazon delivery times vary drastically due to the fact that their sellers, warehouses and products are based all over the world. As you can imagine, items that come from local sellers will often take substantially less time than those being shipped overseas. Timings also vary depending on the type of delivery used, such has special delivery or first-class postage.
If you would like to get an idea of how long an item will take to be delivered before you purchase it, Amazon usually offers some delivery information on each product's information page. You can also find out how long the delivery will take with your choice of delivery on your order summary page before finally confirming the purchase. After you have made your Amazon order, you will receive a confirmation email that includes the item's estimated date of delivery. This information is also available on 'Your Orders' page of your online Amazon account.
Please note: Even if you order numerous items at once, they may not all arrive at the same time as they could come from many different sellers. The Amazon contact us page has details if you need to contact the Amazon helpline.

Question: Is it possible to track an Amazon package?

Yes. You will need to sign in to your online account and go to the 'Your Orders' page. You should find all of your past orders along with the option to track each one. Depending on what kind of postage requested, some orders will have more tracking information then others. Orders with minimal tracking information will likely only show whether the package has been dispatched as well as its estimated date of arrival. On the other hand, packages with detailed tracking information may show exactly where the package is in transit.

Question: Can I return an item that I bought on Amazon?

Generally, Yes. Go to the Returns Support Centre on Amazon's website to request a return. Click on the item you would like to return and fill in the information about why. For items sold by itself, you should be able to pick how you would like to return the item and immediately start making your return. However, if you bought from an individual seller, you will have to wait for the seller to respond and give further instructions. If you have additional questions call the Amazon customer service number listed above.

Question: How can I pay for my purchases on Amazon?

Amazon gives its customers a few different payment options. You can use a credit or debit card to pay, such as American Express, MasterCard, Visa, Visa Electron, Delta and EuroCard. It's also possible to pay with UK-based Maestro and Solo card. Other payment options include paying your Amazon bill monthly, or using Amazon gift cards and vouchers. To save time on entering payment information, you can also save your payment details to be used again later.

Question: Is it possible to cancel my Amazon Prime membership?

Yes. Go to the Amazon website, log in to your online account and click the link for 'Amazon Prime Settings'. Here you should be able to end a free trial before it becomes chargeable or cancel your current paid-for Amazon Prime membership.

Question: Can I get a student discount on products?

Yes! If you are currently studying and you have a valid National Union of Students (NUS) Extra Card, you can get a discount on Amazon. You may need to go to the NUS Extra website and log in to your online account. Next, click the link to an Amazon discount and get your discount code. Go back to the Amazon website and enter the discount code into the appropriate box before you complete your order. A student discount should then be applied to your order. If you have issues call the Amazon UK phone number and speak with customer service.
Please note: Not all products allow for student discounts.

Question: How can I pay for books that I download to my Amazon Kindle or Fire?

Log in to your online account on the Amazon website and click on the 'Manage Your Content and Devices' link. Using the different links in this section, you can manage the way you make payments for Kindle and Fire, including your method of payment and billing address.

Question: How can I use Amazon for birthdays and events?

Many of Amazon's products offer services to help you send gifts directly to friends or family. You may be able to have the items gift wrapped, add a personal message to the item and hide the price on the receipt. If your item of choice has these options available, it will usually be mentioned in the product description and you should be able to add these services during check out by ticking the relevant boxes.
Amazon also offers gift cards and gift vouchers which can be sent to loved ones in a number of different ways, including via email, post or 'print at home' format. You can even personalise vouchers and cards with your own photos.

Have a better contact number for Amazon?