Apple customer care department is open Monday to Friday 8:00am – 9.00pm, Saturday 9:00am – 6.00pm, and Sunday 9:00am – 6.00pm.

What is the best customer service number for Apple?

*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.

Contacting the Apple customer service department by phone can be extremely frustrating if you just have technical questions about your device. They try and direct everyone to the Genius bar technical service in store, which is perfect to get your device fixed if you live near an Apple store, but not ideal if you are living out in the countryside and you have questions you feel could be answered over the phone.

That said, people who contact Apple support UK have praised them for their excellent customer service, but as they are a brand with a global presence, it is luck of the draw regarding how well you will be attended to in a specific country or store.

About Apple

Apple is probably the most famous brand in the world and it completely revolutionized the world of computing and technology. The company is entirely dedicated to designing, developing and selling software and consumer electronics. They rose to fame with their famous Apple logo and when the i-Phone was first released, it dramatically changed the way people communicate with each other all around the world.

It was founded by Steve Jobs in 1976 and since then has become one of the most profitable businesses on the planet. It is the largest information technology company in the whole world by revenue and total assets and it is also the second biggest manufacturer of mobile devices on the planet. It was valued at over 700 billion US dollars in 2014 and since then, it has become worth even more. They currently have just under 500 retail stores in seventeen different countries across the globe and there are in excess of one billion Apple products being actively used on a daily basis worldwide.

Apple has an extraordinarily high level of brand loyalty and due to the amount of advertising and films about how the brand came into existence, many people will stick with Apple once they have their first product. It is considered to be the most valuable brand in the world, a title previously held by Coca-Cola.

Apple Customer Service

Apple´s customer service however, has come under scrutiny over recent years due to several people complaining about the quality of the Apple helpline in certain countries. Interestingly enough, instead of having enormous call centers, Apple help has introduced the Apple at home customer service, allowing people to work from home. An intensive 6 week training is given to customer service advisors and due to the cast quantity of people employed, the call waiting times are usually substantially less when calling the Apple number than other brands of a similar popularity and size.

Because a large part of Apple’s global success is based on the Apple evangelists, or rather the following of people who form loyal customers and who will always stick with Apple products no matter what, they have recognized that excellent customer service is crucial to maintaining and growing this following. Many people have struggled to find the correct customer service number for their nearest Apple store and that is why we have tried to make it easy with this site.

Contact Apple customer service: our top tips

The first thing to do is to make sure that you are calling the correct Apple contact number for the country you are in. Otherwise, you will find you are wasting valuable time and money trying to speak to someone who will be unlikely to help you.

Secondly, bear in mind that if you are experiencing any kind of technical issue whatsoever, you will be prompted to make an appointment at your nearest store in order to see a technician. The problem here is that wait times can be extensive to get an appointment and in some locations, the nearest available appointment can be up to three weeks away. This is why it is important to call as soon as you notice a problem rather than waiting to see if it fixes itself.

Thirdly, no matter how angry you are, it is super important not to take it out on the customer service representative you are speaking to. They are likely not Apple technicians, so they won’t be able to tell you what is wrong with your device immediately and they also might not necessarily have the authorization to issue refunds or agree to you making an exchange.
Finally, make sure you write down the serial number of the product you are calling about and you have memorized your Apple ID, as without this information you will find that you won’t be able to receive any help whatsoever over the phone. It will be one of the first things you are asked for when you phone up Apple customer services, so to save yourself time and energy, be prepared before you make the call.

Apple FAQ

Question: I’m a new user – how can I get used to using an Apple Mac?

As Apple Macs have a number of different shortcuts to other laptops, it’s helpful to learn a few before you get started. You can find all of the keyboard shortcuts and mouse gestures for your new device on the Apple UK support website. Using the list of shortcuts, you will able to perform action on your Apple Mac more quickly and easily. If you would like to edit some of the shortcuts for actions, you can do so in the ‘Preferences’ section of the ‘Finder’ menu, which can usually be found at the top of your screen.

Question: What is Siri and how can I use it?

Siri is a digital personal assistant that can be found on many Apple devices. You can ask Siri questions verbally and receive a verbal and/or written response. Siri can be used to perform a number of actions too, such as sending messages, searching files and folders and finding images. To use this virtual personal assistance function, you must find the Siri icon on your desktop or press the Command Key and the Space Bar at the same time.
Please note: The Siri icon looks like colourful sound waves. You can also access Siri by clicking the microphone symbol on your Search Bar.

Question: How can I set up my Apple iPhone?

You will need to turn on your device and follow the onscreen steps. You might be asked to insert information into required fields, such as your email address of Apple ID, but in most cases, you can also input this information later. If you have upgraded to a new Apple iPhone, you may be able to transfer all of your iCloud data and Apple ID purchases by signing in with your Apple ID. If you were previously an Android device user, you may be able to transfer your data by downloading the ‘Move to iOS’ app.

Question: What is AppleCare and when can I use it?

If you have purchased an Apple device, you may also be able to purchase an AppleCare plan. AppleCare is a support system provided by Apple which customers can use to receive advice and help. Apple device users can use AppleCare if one of their devices is not working properly or when they need technical advice. Some AppleCare plans may also come with extra benefits, such as a longer period of warranty.
Please note: Not all products are eligible for AppleCare support. You may need to confirm that your device is eligible before purchasing AppleCare – you can do so on the online product information page or by calling the Apple support number listed above.

Question: How can I reset my Apple ID password?

To reset your Apple ID password, you will need to go to the Apple ID log in page where you would normally log in. Instead of entering your log in details, click the link that says ‘Forgot Apple ID or Password?’ Follow the instructions on the next page and choose how you would like to reset your password, for example by email or by answering security questions. Using your chosen method, you should then be able to reset your Apple ID password.
Please note: You can also use the link on the Apple ID log in page to retrieve your forgotten Apple ID.

Question: How can I unlock my Apple ID account?

If your Apple account has been locked, it may have been because of a security risk, such as as an unusual purchase or log in attempt. The most likely reason for a locked account is too many sign in attempts or incorrect answers to security questions. You can usually unlock your account by going to the Apple ID log in page and clicking the ‘Forgot Apple ID or Password?’ link. On the following page, answer the online questions and you should be able to reset your password and/or unlock your account. Call the Apple phone number if you are still unable to login.

Question: Can I see a summary of my iTunes purchases?

Yes. Go to the iTunes account page and log in to your account. Follow the links to view your account and go to your ‘Purchase History’ page. You should be able to view all of your previous purchases and chargeable downloads, such as apps, ebooks, films and music.
Please note: You may have to enter your password for a second time after clicking the ‘Purchase History’ link.

Question: What can I do if my iPhone has been disabled?

If your iPhone has been disabled, unfortunately you may need to ‘erase’ the device to be able to use it again, which means erasing all of the information saved on your iPhone. To do this, go to your iTunes or iCloud account and erase the disabled device. You can also try to erase your iPhone on any other devices that it has been synced with. If you do not have an iTunes or iCloud account, you will need to use Apple’s recovery mode instead. Find the exact instructions of how to erase your Apple iPhone or use the recovery mode on the Apple website. Once you have erased or recovered the device, your iPhone should no longer be disabled. If you have a recent backup of your iPhone’s data, you will now be able to import information to your device again. If you call the Apple customer service number listed above they may be able to walk you through the steps or direct you to the nearest store location.

Have a better contact number for Apple?