ASOS customer care department is open Monday to Friday 8:00am – 8.30pm, Saturday 8:00am – 8.30pm, and Closed Sunday.
What is the best customer service number for ASOS?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
ASOS have a dedicated customer service team, with contact numbers for different departments that can be contacted every day of the week. Their customer service telephone helpline is the primary way to contact them regarding questions or concerns about products or orders that you might have, as no email, live chat or postal address for customer service enquiries are readily accessible on their website.
ASOS has large customer service call centers with dedicated teams assisting customer’s needs. But, they also have millions of shoppers, therefore wait times can often be lengthy regardless or the time of day you call and there have been recent complaints about the quality of the customer service that people have received. It is currently not known whether their customer service call center is based in the UK or outsourced abroad.
Being put on hold for a long time when trying to speak to an ASOS customer service agent can be a long and boring chore, however their website does offer an excellent knowledge base with lots of helpful and informative FAQs for all of their products and services. The ASOS website is easy to navigate, so even the most inexperienced of users can find the help they need.
However, if you have a more complex or specific problem that you need to seek advice or help with and you are unable to find the answers you are looking for online, then phoning the ASOS customer service contact number is going to be your best bet for a rapid solution.
What can contacting ASOS customer service help you with?
• Your delivery has arrived incomplete or incorrect
• You have questions about delivery times
• You wish to change your designated delivery slot
• You have provided an incorrect delivery address
• Obtaining refunds or making exchanges
• Find out stock availability of particular products
• Cancel an order
ASOS dedicate a lot of time and energy to their customer service, which is why they have seen a huge success over recent years. They have also won several awards for excellent customer service in the past.
ASOS is an authentically British supermarket, which had its headquarters in Leeds. However, in July 1999, ASOS was taken over by the US retail giant Walmart and it is now the second biggest supermarket in the whole of the UK.
Aside from its primary function as a supermarket, ASOS offers a broad range of additional products, including loans and finance, a mobile company operating under EE’s network and a clothing range, George. Their main marketing efforts are centered around saving money and friendly experiences, hence why they offer one of the better customer services out of all of their competitors.
Although ASOS is now owned by an American company, the brand still remains under UK management. They have joined several goodwill initiatives over recent years and ASOS currently support six of the UKs main charities. It has been voted one of the best companies to work for in the UK and their huge marketing budget has contributed to their focus on keeping their prices low and quality high.