EE customer care department is open Monday to Friday 8:00am – 9.00pm, Saturday 8:00am – 8.00pm, and Sunday 8:00am – 8.00pm.
What is the best customer service number for EE?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
Contacting EE customer service can be challenging if you are struggling to quickly find the correct number to dial from abroad, or even from a normal landline. Customer service numbers are usually hidden away in a corner of the EE website and by the time you find it, you have already started seeing red. Calling EE phone number to get customer support can be done via phone, on their website, via email or even through their social media pages, although most people want quick answers to the service issues they are dealing with and therefore prefer to make contact by phone.
No matter how efficient the EE customer service website is, contacting any customer service by phone is proven to be the best way to get specialized help with regards to any issue you need to handle.
Furthermore, recent studies have revealed that the wait time when you call EE contact number by phone is significantly less than other large companies, making it easier than ever to overcome any obstacles with regards to your digital service.
In late 2014, shortly after their merger with BT, EE experiencing thousands of complaints with regards to billing complications and issues, but this has now been resolved thanks to their contactless payment system.
Why contact EE customer services?
Studies reveal that the most frequent reasons for calling EE broadband contact number include, but are not limited to:
• Customer issues
• Service cancellation
• Wanting to upgrade your tariff or handset
• To change a mobile telephone number
• Lack of coverage
• Issues with data plans
• Reporting theft
• Updating account details
• Advice or general questions
EE has invested a significant budget into the EE helpline team, as they value their customers and they want to keep them happy at any cost. EE customer service number can be contacted 7 days a week, 365 days a year via phone. The EE broadband helpline is available at the same number if you are having issues with your internet.
EE has recently joined BT and it is currently the biggest and most sophisticated digital communications business in the whole of the UK. EE delivers mobile and landline services to new and existing customers, and they have over 31 million customers.
Many people have moved to EE from other networks due to the fact that their 4G network is over 50% faster than any other provider, making it an ideal choice for downloading all types of media, not just music. EE has won a number of awards both nationally and internationally to recognize its excellent and speed of service.
They endeavor to uphold an outstanding reputation and it is for this reason that EE support makes contacting their customer service department easier than ever offering a range of different channels to get in touch. Including a selection of convenient text codes giving you the answers to everyday issues like checking your balance, reviewing recent bills and also checking your eligibility to upgrade.
Question: How can I upgrade my EE phone?
First, you will need to check that you are eligible to receive a device upgrade. Confirm this information by logging on to your My EE account online and finding your ‘Upgrade Status’. You will most likely be eligible towards the end of your phone contract and as long as there is no debt on your account. If you find that you are not eligible for a free upgrade, you may be able to organise an upgrade for a free or by paying off the rest of your EE phones contract. If you’re not sure whether you are eligible or you would like to discuss paying a fee to upgrade, contact the EE telephone number above.
Question: Is there a way to make calls without phone signal?
Yes! Try using EE’s ‘WiFi Calling’ function instead of making calls via telephone signal. Keep in mind, not all EE devices can use WiFi calling and that you must have a Business, Corporate or Pay Monthly contract. To set up WiFi calling, follow the online instructions on the EE website.
Please note: Calls and texts using WiFi Calling may still come out of your monthly allowance.
Question: What’s the best way to manage my EE bill?
By signing up for EE online, you may be able to manage your bill online or on the My EE App. You should be able to view your bills as well as make some changes to your billing details. To manage your bill via the My EE App, you may need to download the application to your phone or mobile device. If you have questions about broadband then contact EE broadband at the EE broadband phone number listed above.
Please note: The app is not compatible with all devices.
Question: Can I use my EE phone abroad?
Yes! You may need to set up your EE device’s ‘roaming’ settings before you can use it abroad. It is worth setting up your roaming settings in advance of your trip as it may take a little while to start working. To set up EE roaming, you will probably need to send a text to the relevant EE number and follow the steps you receive in response. Don’t forget to check if EE has any roaming deals before you go, as well as looking at the online price guide for your destination of choice.
Question: Is it possible to unlock my EE device?
In many cases, yes. Customers who have Pay Monthly, Pay As You Go or Small Business contracts, as well as non-EE customers with EE devices can make a request to unlock their phone. Go to the EE website and fill in the phone unlocking form online. Alternatively, call the EE customer service team to make the request over the phone.
Please note: It’s possible you may have to wait until you have owned your device for a certain amount of time, specified by EE. You may also have to pay a charge for unlocking your phone.
Question: My EE device has been lost or stolen – what should I do?
Contact EE immediately to report your device as lost or stolen. We recommend reporting the missing phone as soon as possible, as you could be charged for its usage by others. You may be given options such as blocking or password protecting the device, to help protect your mobile content while it’s out of your hands. The EE team may also ask if you would like a replacement sim. If you have taken out insurance on your device, make sure to mention this to the EE customer service representative.
Question: How can I block certain online content?
If you have children that you’d like to protect from 18+ content or you would like to avoid this content yourself, you can use the EE content blocking service. Pay Monthly customers should log on to their online account to change the content blocking settings. EE provides a choice of content blocking levels so that you can choose what you do and do not want to be accessible on your device. If you are a Pay As You Go customer, you should contact the EE broadband customer service number to request content blocking.
Question: What devices does EE have to help people with disabilities or accessibility problems?
EE has a number of accessible devices on offer with functions specifically to aid those with limited dexterity. There are also a handful of devices for the blind and visually impaired, as well as some mobile phones with facilities to help the deaf and hearing impaired. If you would like to know more about the current devices available, contact the EE team or go to the EE website.
Question: Does EE provide insurance?
Yes. You may need to actively purchase insurance on top of your EE device or contract. Some of EE’s insurance products include accidental damage and worldwide cover, others include a replacement phone. Check EE’s current insurance options on their website or by getting in touch over the phone.
Have a better contact number for EE?
- 1 What is the best customer service number for EE?
- 1.1 EE FAQ
- 1.1.1 Question: How can I upgrade my EE phone?
- 1.1.2 Question: Is there a way to make calls without phone signal?
- 1.1.3 Question: What’s the best way to manage my EE bill?
- 1.1.4 Question: Can I use my EE phone abroad?
- 1.1.5 Question: Is it possible to unlock my EE device?
- 1.1.6 Question: My EE device has been lost or stolen – what should I do?
- 1.1.7 Question: How can I block certain online content?
- 1.1.8 Question: What devices does EE have to help people with disabilities or accessibility problems?
- 1.1.9 Question: Does EE provide insurance?