Virgin Media customer care department is open Monday to Friday 8:00am – 12.00am, Saturday 8:00am – 12.00am, and Sunday 8:00am – 12.00am.
What is the best customer service number for Virgin Media?
*This website advises that calls to 084 numbers cost 7p/min plus your phone provider’s access charge.
If you are a Virgin Media subscriber and you are having difficulty figuring out which number to call for your specific issue then you are not alone. Thousands of people everyday spend hours searching online to find a Virgin Media contact number so they can try and resolve technical issues, or problems with their billing. Fortunately for you we have saved you the leg work and provided the number above.
There are an endless quantity of reasons why you might need to contact Virgin Media’s customer service department. Even if you have previously spoken to someone with regards to resolving your issue, glitches tend to arise out of the blue and sometimes at the most inconvenient times.
Here are some of the primary reasons for someone needing to call Virgin Media telephone number.
• You are unhappy with the service provided
• You wish to resolve an issue or leave feedback
• You have noticed errors on your bill.
• You want to sign up to Virgin Media
• You wish to cancel your existing service
• Generalised questions about your service
• To make payments for overdue bills
• Help with your Virgin Media account.
• To update your personal information
The majority of people prefer to make contact via phone over any other method. Not only does this allow you to share your personal information securely, it is also normally the fastest way to get answers and solutions to your problem. Existing clients tend to become frustrated when they waste valuable time waiting for a response to their email.
Making a quick call to Virgin Media’s customer service phone number will ensure that you get the appropriate assistance in a timely manner, saving you further hassle and disappointment.
About Virgin Media
Virgin Media is a UK based company that has grown at an astonishing rate over the past few years. It is now the primary alternative to BT and it offers consumers and business users in the UK landline and mobile telephones, television (including satellite channels) and high speed broadband Internet.
Virgin’s major selling point is the fact that they are the first company in the United Kingdom who are able to offer their customers television, internet, landline and mobile services all from one contract, instead of having to sign up to various different services for each product you require.
Virgin Media helpline take customer satisfaction seriously, which is why it is always relatively easy to get the help you need, but it can sometimes take too much time searching online for the correct customer service number to address your specific concerns.
Some top tips when you contact Virgin Mobile customer service
• Virgin Media is very good at responding to customer issues. However, if you are rude to the representative at the Virgin Mobile contact number you may find they are not very wiling to resolve your issue.
• Being such a large company and one of the leading communication companies in the UK, the Virgin Media customer service number can get overwhelmed at times, especially during weekends and peak hours. Make sure to have all of your customer details to hand, so that you can minimize the amount of time you spend on the phone with them once you call the Virgin Media phone number and are connected to an operator.
I can’t locate my details (forgotten password or username), how can I get into my account?
Whenever your start a new account it’s helpful to write down your details in a safe place. From time to time though, we all forget our details or mislay the information. If you’ve done this and you now are having trouble accessing your Virgin Media account, the first stop is to get in touch with the company via telephone or online to reset your password. This can be done simply by dilling out a lost password form.
Can I use my Virgin Mobile phone abroad without extra charges?
This depends on a few months. If you have a fixed-term pay monthly contract which includes a certain amount of airtime, data, or messages, then you should be able to use your phone in many different countries. Virgin offers services in up to 200 separate countries worldwide. That said, you may wish to research additional charges ahead of time, as different nations may incur different price brackets for services.
If you are travelling to Europe, then there may be no additional charges as in 2017 new EU wide legislation required data roaming additional charges to be abolished. Either way, you’ll need to ensure the EU country you’re travelling to is party to this agreement and that it is in force to avoid unexpected additional charges to your bill.
It is also possible that to use your phone abroad you may have to meet some of Virgin Mobile’s criteria, for example that you have a deposit of 50 GBP or more, or that you have been with the company for a certain length of time.
My phone was stolen or lost, what can I do about this?
In the unfortunate event that you’ve had your phone stolen, or lost it somewhere, then there are some steps that you should take immediately, the first of which being to contact Virgin Media and report it stolen. To do this you may need information about the model, where you lost it, and most crucially, the IMEI number of the handset. If you have a criminal incident report from the police then it is worth keeping this with you when you get in contact with the company, and this will need to have been issued by the police in a maximum of 24 hours since the phone was stolen.
Depending on your insurance details, Virgin may be able to help you get a new phone or replacement handset, but it depends wholly on whether your insurance situation covers this. If you’re not sure whether or not you have insurance, you might wish to find out by talking to Virgin Media.
I am thinking about moving to Virgin Mobile but I want to keep my number, is it possible?
Yes, it’s possible for most major mobile phone networks now to enable their new customers to keep their old number from a different network.
This is important for offering competitiveness and making sure that consumers have a fair choice when looking into the options available to them. To keep your old number when you transfer to Virgin Mobile you’ll need to contact your old network provider and ask them for a code known as a PAC code. This PAC code is a string of digits and numbers that will be valid for a month after you receive it from your old network. You can then make arrangements with Virgin to transfer your mobile phone number to your new tariff and begin your new contract. It is worth remembering that transferring a phone number may take up to 24 hours or in some cases longer, and this means that you may need to ensure you have a backup phone number or an alternate way of letting people contact you while the transfer is processing.
How can I upgrade to a new phone with Virgin Mobile?
This depends on your current contract. If you’re on a fixed term contract and it is due to end soon then you may be able to ask for an early upgrade to a new handset or plan if you renew. Otherwise, it is possible that you will have to pay the extra charges for finishing your contract early which could include paying off the rest of the contract before you’re able to upgrade.
To find out about this you should look into your contract and see what the terms and conditions are of upgrading, or you could talk to a Virgin Mobile representative about your situation. If you’re on a Pay As You Go contract then it’s likely that you may not be able to receive an upgrade, as this is not common this kind of tariff.
Have a better contact number for Virgin Media?
- 1 What is the best customer service number for Virgin Media?
- 1.0.1 Here are some of the primary reasons for someone needing to call Virgin Media telephone number.
- 1.0.2 About Virgin Media
- 1.0.3 Some top tips when you contact Virgin Mobile customer service
- 1.0.4 I can’t locate my details (forgotten password or username), how can I get into my account?
- 1.0.5 Can I use my Virgin Mobile phone abroad without extra charges?
- 1.0.6 My phone was stolen or lost, what can I do about this?
- 1.0.7 I am thinking about moving to Virgin Mobile but I want to keep my number, is it possible?
- 1.0.8 How can I upgrade to a new phone with Virgin Mobile?